At THENORTHWIND.VN, we are committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, and protect your information when you visit and use our website.

1. Information We Collect

We collect information from you when you visit our website, place an order, or contact us. The information we may collect includes:

  • Personal Information: Your name, email address, phone number, shipping address.
  • Payment Information: Bank account number (if paying by bank transfer), credit card information (if applicable), or PayPal/WISE account details (for international payments).
  • Other Information: Cookies, IP addresses, and browser details to enhance user experience and analyze website performance.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and confirm your order.
  • To ship products and provide customer support services.
  • To contact you regarding your order or promotions (if you have opted in for notifications).
  • To improve our services, website interface, and features based on your feedback.
  • To ensure security and safeguard your online payment.

3. How We Protect Your Information

We implement physical, electronic, and managerial measures to protect your personal information. Specifically:

  • Your payment information is encrypted and protected through secure payment gateways.
  • We only store necessary personal information to process your order and provide services; we do not store credit card or payment account information directly on our website.
  • Only authorized staff have access to your personal information, and they are required to follow strict security protocols.

4. Sharing Your Information with Third Parties

We are committed to not sharing, selling, or renting your personal information to any third parties, except in the following cases:

  • Shipping partners: We provide your shipping information to trusted logistics partners (such as Giao Hàng Nhanh, Viettel Post, DHL, etc.) to ensure delivery of your orders.
  • Payment service providers: We share payment information with secure payment processors like PayPal or WISE to facilitate transactions.
  • Legal requirements: We may disclose information when required by law or necessary to comply with legal obligations.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize you when you return to the site and store information such as viewed products or language preferences.

You can adjust your browser settings to decline cookies, but this may affect your experience when using the site.

6. Your Rights

You have the right to:

  • Access, correct, or request the deletion of your personal information that we store.
  • Unsubscribe from promotional emails or marketing communications from us.
  • Contact us with any questions or concerns regarding your personal information.

7. Contact Us

If you have any questions or requests regarding this privacy policy, please contact us via:

8. Changes to This Privacy Policy

We may update this privacy policy at any time. Any changes will be posted on this page and will take effect immediately. Please check back regularly to stay informed of any updates.